Frequently Asked Questions (FAQ)

Please take a look at our most frequently asked questions. Contact us if you aren't able to find what you're looking for.

General FAQs

Yes We Do!

Although we are well know for our hair loss services and wigs we welcome any and all hair types into our salon. Our staff are always on top of the latest techniques and trends. Check out our booking page to make your appointment.

We accept cash, debit, visa, mastercard, etransfer, and apple pay/google wallet

Once you are ready to book your donation, go to our online booking. Choose a "Style Change" and choose which stylist you would like to see. This is to ensure our stylists have enough time to provide you with the best service possible.

As always contact us if you have any further questions and our front desk administrative team will be happy to help!

Here at Caralyn’s we accept any and all donations, whether dropped off with our front desk team or if you choose to book an appointment with one of our skilled stylists. You can find more information from Angel Hair for Kids website -click here

We would like to clarify that any hair that is shorter than 12” is not eligible for wig making but will be donated to Green Circle Salons who will use the hair for their ecological efforts. Find more information - click here.

Wig and hair loss FAQs

Yes, we recommend booking an appointment for your wig consultation. 

All of our consultations are complimentary.

You can fill out the form on the contact us page, send us an email directly to info@caralyns.com or call us at (613) 224-7206.

Yes! There are several options available other than a wig. Our specialists are trained to assess your needs and provide the best solution for you.

After our specialists customise the wig to your head it is unlikely that it will fall off during normal wear. If you find your wig to feel as though it is falling off please contact us and we will find a solution. Wigs are fabricated to sit properly on your head and sometimes additionally need the aid of a wig liner or adjustments for added comfort and/or grip.

Swimming with your wig on may cause it to fall off and will compromise the integrity of the hair. If it happens by accident bring your wig in to be washed and treated by one of our professionals.

Man-made fibres or synthetic fibres can not be styled with regular hot tools so we do not recommend attempting to curl your own synthetic wig. Synthetic wigs are designed to maintain their original shape. If you would like to style your synthetic wig differently than it originally was contact us to make an appointment to discuss your options. 

No, your hair will continue to grow under your wig. Hair grows out of a follicle that is below the skin surface which is fed from your bloodstream; therefore a wig will not stop your hair from growing.

We tell our clients to expect to wear their wig for 9-12 months. It is slow-growing hair as the chemicals are still in the body. We also recommend using our Trichologist approved chemo kit to maintain a healthy scalp and promote hair growth during and after treatment.

Often your new hair has a soft uncut edge that curls. Once the hair matures and is trimmed, your hair will usually return to its original state. It is impossible to know exactly how your hair will return; sometimes it may grow in with less density than before and sometimes even a different colour.

Yes, we service wigs and toppers purchased from other providers. Depending on the services required and the time needed, we may recommend booking a dedicated appointment on another day.